Jon, Are you sure that: ) the user your logged in to ARS with has access to the field? ) this is the "system" field ID 3 ?
-- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. Never ascribe to malice, that which can be explained by incompetence. On 8/15/06, Jon Potian <[EMAIL PROTECTED]> wrote:
** Hi Listers, Has anyone run across the situation where upon creation of either a new HelpDesk ticket or a HelpDesk Task the Create Date field does not get populated? I don't get an error that a required field is null but when I view the ticket or task create date seems to be NULL. I do not have access to the DB as yet and the logs do not tell me anything. Any help is appreciated. Windows Server 2003 ITSM 6.0 ARS 6.0 patch 16 Oracle 10 Regards, Jon-Marcelius Potian
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