Jamie,
I am in the same position you are in.
My current plan is to create some filters that will populate the
RemMail INBOUND form from the ARS Email Message and the RemMail
EMAILMAPPINGS forms whenever there is a new incoming ARS Email
Message. Then we should be able to continue to use all of our old work flow.
Does anybody have any comments on the feasibility of this. Has
anybody out there already done anything similar? Any suggestions?
Let's keep in touch off list so that we can share ideas and pitfalls.
Julie
At 11:16 AM 8/17/2006, you wrote:
Ok, I'm going to throw this one out there and see what comes back =)
We are in the midst of our project to upgrade from 5.0 to
6.3. We've just setup the testbox and are getting ready to setup
the midtier. However, in Production, wee currently use RemMail to
process incoming email into remedy tickets. All our apps are
in-house developed. RemMail is gone (as far as I've been able to
tell). So, has anyone replaced RemMail functionality with regular
Remedy functionality? Is it the Remedy email engine?
Thanks!
Jamie Blodgett
Rinker Materials
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