Julie, I recently did something similar which involved updates to existing tickets based on a free form email received by the email engine.
Some things to be aware of - Make sure the source and destination fields match. If not the transaction is rolled back and you have lost the email. - If your doing any validation on the inbound email, then do not use a Error Message in the filter action. Instead what I did was set a field with the error and set the status to error. - If you are allowing attachments, you can extract the attachments from the AR System Email Attachments, but make sure you get the Unique identifiers for the AR System Email Messages, AR System Email Associations and AR System Email Attachments form. - Lastly, I have found it useful to use a intermediate form between the email engine and the destination form. This form can be used to validate, massage data and populate any mapping fields if needed. Filters in filter guides are really powerful in helping with the data parsing if needed. Hope this helps. Let me know if you need any further details. Regards, Saby --- Julie Rockwood <[EMAIL PROTECTED]> wrote: > Jamie, > I am in the same position you are in. > > My current plan is to create some filters that will > populate the > RemMail INBOUND form from the ARS Email Message and > the RemMail > EMAILMAPPINGS forms whenever there is a new incoming > ARS Email > Message. Then we should be able to continue to use > all of our old work flow. > > Does anybody have any comments on the feasibility of > this. Has > anybody out there already done anything similar? > Any suggestions? > > Let's keep in touch off list so that we can share > ideas and pitfalls. > Julie > > At 11:16 AM 8/17/2006, you wrote: > >Ok, I'm going to throw this one out there and see > what comes back =) > > > >We are in the midst of our project to upgrade from > 5.0 to > >6.3. We've just setup the testbox and are getting > ready to setup > >the midtier. However, in Production, wee currently > use RemMail to > >process incoming email into remedy tickets. All > our apps are > >in-house developed. RemMail is gone (as far as > I've been able to > >tell). So, has anyone replaced RemMail > functionality with regular > >Remedy functionality? Is it the Remedy email > engine? > > > >Thanks! > >Jamie Blodgett > >Rinker Materials > > > > > >CONFIDENTIALITY: The information contained in this > transmission may > >contain privileged and confidential information. > It is intended > >only for the use of the person(s) named above. If > you are not the > >intended recipient, you are hereby notified that > any review, > >dissemination, distribution or duplication of this > communication, > >and the information contained in it, is strictly > prohibited. If > >you are not the intended recipient, please contact > the sender and > >immediately destroy all copies of the original > message. > > > >_______________________________________________________________________________ > >UNSUBSCRIBE or access ARSlist Archives at > http://www.wwrug.org > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > http://www.wwrug.org > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
