Re: Running Remedy w/o Maintenance ?

[Candace DeCou]

Title: RE: Running Remedy w/o Maintenance ?

** Hehehe – You’re right James!  I’ve been there too…just don’t prefer it.  Having way too much more fun trying to keep up with the new stuff coming out. J Candace   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Friday, August 18, 2006 6:41 AM To: arslist@ARSLIST.ORG Subject: Re: Running Remedy w/o Maintenance ?   Candace:   There are shops out there still running ARS 3.2.1 on Oracle 7.  Why?  The upgrade to ARS 4 broke.  Thus they do not want to go through any more problems.  And yes, they are completely off of maintenance for ARS and Oracle.  They like it that way and will not move.  Additional functionality, that is why they have an in-house programmer that knows Remedy backwards and forwards.   And no, I don't want to work for one of these shops, but if the job is there, so am I.   James McKenzie   ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Candace DeCou Sent: Thursday, August 17, 2006 4:17 PM To: arslist@ARSLIST.ORG Subject: Re: Running Remedy w/o Maintenance ?   ** Yeah, you can do it, but it's not pretty.  In general, you end up stuck right where you are at, so any further enhancements are limited to the technology at hand.  You don't have cool access to the KB, but you can still get help from this list.  I have actually worked places that had been out of contract for over 2 or 3 years.  If you don't mind staying in a rut forever and the powers in charge are that cheap, then they deserve what they get and what they can and can't do with it.  Even with help from this list, the fact is that most of us move on to newer technologies and some of us just frankly forget what Versions 1.x, 2.x, 3.x were like, so even that becomes limited moving forward.  It is possible, however and there are places that do it.  I don't want to work for any of them. J Candace     ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of L. J. Head Sent: Thursday, August 17, 2006 7:28 AM To: arslist@ARSLIST.ORG Subject: Re: Running Remedy w/o Maintenance ?   It's not all of the retroactive support it's a 're-instatement' fee...which equates to about a years worth of support...so if in your scenario you went two years...it might save money...but it's certainly not 'the way to go' with a mission critical system   L. J. Head Software Engineer Remedy Approved Consultant     ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares Sent: Thursday, August 17, 2006 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: Running Remedy w/o Maintenance ? ** Two major concerns that I would have about not having support. 1)No access to patches or updates 2)If two years down the road you decide to pick up support again, you would have to pay support retroactive from the day you dropped it.  At least that is how I understand it. ..ron On 8/17/06, Kern, Robert SBA <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: ** Hello folks, just wondering is anyone of you is successfully running a Remedy Server/Application w/o support contract/maintenance ? Would that be possible at all ? From my point of view this is kind of risky -> not possible. For example if your NIC melt's or infrastructure changes may require a Remedy patch. However, what do you think ? ...or is anyone running without a Remedy Support contract ? ...on a related note, as far as I know there are cheaper 3rd party support solutions as well, right ?   Thanks, Robert __20060125_______________________This posting was submitted with HTML in it___   __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ________________________________ ***************************** This message contains information from Silicon Valley Bank, or from one of its affiliates, that may be confidential and privileged. If you are not an intended recipient, please refrain from any disclosure, copying, distribution or use of this information and note that such actions are prohibited. If you have received this transmission in error, please notify the sender immediately by telephone or by replying to this transmission. 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