I’ve input a couple custom Crystal Reports into Remedy’s Report Console 
and they are running fine… However, they can be run only from a machine 
where Crystal is installed. Those without Crystal can run the out-of-the-
box Crystal reports, but when they run any custom report they get a 
warning:

“Error in file c:\DOCUME~1\tmeikl\LOCAL~1\Temp\WeeklyCRStatusCCS.rpt.  
Failed to load database information.”

When okay is clicked, they get an error:

“Error occurred in generating report (ARERR 1658)”

Does anyone have a suggestion to correct this issue? So far I've done the 
following:
- tried very basic reports off of standard tables (same issue)
- turned on and off the “use underscores” option 
- made sure the crpe32.dll is the same as on a machine that can run them
- made sure the crdb_odbc.dll is the same 

Crystal version:  9.2.0.488
Remedy: 6.00.00

Thanks everyone,
Tracey 

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