Have you tried to take an escalation log? If not do that and see what is returned to it.
Joe D'Souza
Remedy Developer / Consultant,
BearingPoint,
Virginia.
----- Original Message ----
From: Ron Fariss <[EMAIL PROTECTED]>
To: [email protected]
Sent: Wednesday, August 30, 2006 1:06:57 PM
Subject: Re: arimportcmd on Escalation
From: Ron Fariss <[EMAIL PROTECTED]>
To: [email protected]
Sent: Wednesday, August 30, 2006 1:06:57 PM
Subject: Re: arimportcmd on Escalation
Den,
When you log in as a user, certain directories are setup in the PATH that
may not exist for the Remedy Server. Make sure that your script uses
explicitly named files and executables, only. Also, you might want to echo
some test points from within the script to named file so you can see if the
script is running to completion or even starting at all.
Ron Fariss
AIG Technologies
Remedy & TelAlert Administration
Work: (713) 831-2365
Cell: (281) 782-0979
Den Fong
<[EMAIL PROTECTED] To: [email protected]
ERGY.CA> cc:
Sent by: "Action Subject: Re: arimportcmd on Escalation
Request System
discussion
list(ARSList)"
<[EMAIL PROTECTED]
ORG> &nbs p;
08/30/2006 11:52
AM
Please respond to
arslist &n bsp;
&n bsp;
**
I'm running the script as a user, this is the generic Remedy system user on
the sun box. This is the user that owns the arsystem and files.
The script has Read & Execute by everyone, the .arm file has read by
everyone and so does the .csv file.
**
>>> "McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]>
8/30/2006 10:17 AM >>>
Den:
This may sound stupid, but are you running Remedy ARS as root or another
user? If it is another user, make sure that user has access to the entire
file structure of at least read/execute and that the user has read and
execute permissions. Of course, this does not apply if the user is root.
James Mckenzie
________________________________
From: Action Request System discussion list(ARSList) [
mailto:[EMAIL PROTECTED] On Behalf Of Den Fong
Sent: Wednesday, August 30, 2006 9:14 AM
To: [email protected]
Subject: Re: arimportcmd on Escalation
**
Okay I tried that and still no luck without the @@:
Den
**
>>> "McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]>
8/30/2006 10:03 AM >>>
Den:
Loose the two at signs and the colon. All escalations run against the
server and never against the client.
James McKenzie
________________________________
From: Action Request System discussion list(ARSList) [
mailto:[EMAIL PROTECTED] On Behalf Of Den Fong
Sent: Wednesday, August 30, 2006 9:01 AM
To: [email protected]
Subject: arimportcmd on Escalation
**
Hey Guys
I'm trying to get s script to execute on an escalation, the scipt works
fine if we execute it via a shell, but not through an escalation.
In the escalation I have it as a run process :
@@:/export/home/remps/import/smsimport.sh
Which doesn't do anything.
Any ideas?
Den
__20060125_______________________This posting was submitted with HTML in
it___
__20060125_______________________This posting was submitted with HTML in
it___
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
When you log in as a user, certain directories are setup in the PATH that
may not exist for the Remedy Server. Make sure that your script uses
explicitly named files and executables, only. Also, you might want to echo
some test points from within the script to named file so you can see if the
script is running to completion or even starting at all.
Ron Fariss
AIG Technologies
Remedy & TelAlert Administration
Work: (713) 831-2365
Cell: (281) 782-0979
Den Fong
<[EMAIL PROTECTED] To: [email protected]
ERGY.CA> cc:
Sent by: "Action Subject: Re: arimportcmd on Escalation
Request System
discussion
list(ARSList)"
<[EMAIL PROTECTED]
ORG> &nbs p;
08/30/2006 11:52
AM
Please respond to
arslist &n bsp;
&n bsp;
**
I'm running the script as a user, this is the generic Remedy system user on
the sun box. This is the user that owns the arsystem and files.
The script has Read & Execute by everyone, the .arm file has read by
everyone and so does the .csv file.
**
>>> "McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]>
8/30/2006 10:17 AM >>>
Den:
This may sound stupid, but are you running Remedy ARS as root or another
user? If it is another user, make sure that user has access to the entire
file structure of at least read/execute and that the user has read and
execute permissions. Of course, this does not apply if the user is root.
James Mckenzie
________________________________
From: Action Request System discussion list(ARSList) [
mailto:[EMAIL PROTECTED] On Behalf Of Den Fong
Sent: Wednesday, August 30, 2006 9:14 AM
To: [email protected]
Subject: Re: arimportcmd on Escalation
**
Okay I tried that and still no luck without the @@:
Den
**
>>> "McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]>
8/30/2006 10:03 AM >>>
Den:
Loose the two at signs and the colon. All escalations run against the
server and never against the client.
James McKenzie
________________________________
From: Action Request System discussion list(ARSList) [
mailto:[EMAIL PROTECTED] On Behalf Of Den Fong
Sent: Wednesday, August 30, 2006 9:01 AM
To: [email protected]
Subject: arimportcmd on Escalation
**
Hey Guys
I'm trying to get s script to execute on an escalation, the scipt works
fine if we execute it via a shell, but not through an escalation.
In the escalation I have it as a run process :
@@:/export/home/remps/import/smsimport.sh
Which doesn't do anything.
Any ideas?
Den
__20060125_______________________This posting was submitted with HTML in
it___
__20060125_______________________This posting was submitted with HTML in
it___
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
