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From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, August 30, 2006 2:54 PM
To: [email protected]
Subject: Re: Mid-Tier Redirect to Login.jsp - Users Frustrated
Jack:
Create the bookmark for them. No it is not a timing problem, it is the way that Remedy Mid-Tier is designed to function. If you are not logged in, the process will take you, automatically, to the login.jsp page. And NO, BMC does not have any plans to change this.
James Mckenzie
L-3 GSI
-----Original Message-----
From: Action
Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of
Jack Samson
Sent: Wednesday, August 30, 2006 11:49
AM
To: [email protected]
Subject: Mid-Tier Redirect to Login.jsp - Users Frustrated
Hi All,
We are using Mid-Tier version 6.03 Patch 17 on IIS Windows environment. My users are book marking the Login page once the Mid-Tier has already bypassed the /arsys/home. The second time they login they get an error. We have to tell them to go back and modify the bookmark from .login.jsp to the /arsys/home.
My question is what is the best way to work around this? Is this a training issue only?
Thanks in Advance,
Jack Samson
Remedy Administrator
Jack Samson
Remedy Administrator
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