Re: Mid-Tier Redirect to Login.jsp - Users Frustrated

Wed, 30 Aug 2006 12:25:59 -0700

Title: RE: Mid-Tier Redirect to Login.jsp - Users Frustrated
**
Hi Stephen,
 
We use a similar script to yours for our redirect pages:
    window.location.replace("/arsys")
 
This is basically the same as your script, but with one difference.  The window.location portion causes the URL to change, and the .replace overwrites the last location in the browser's URL cache with the new URL.  This way, if a user clicks their back button, they are taken to the page they were on prior to the redirect page, rather than to the redirect page itself.
 
This avoids having a user caught in a loop where they click back, are taken to the redirect, then get returned to the page they were at when they had just clicked back.
 
Eric Cleereman
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Heider, Stephen
Sent: Wednesday, August 30, 2006 3:02 PM
To: [email protected]
Subject: Re: Mid-Tier Redirect to Login.jsp - Users Frustrated

**
 
Jack,
 
In addition to creating a bookmark for your users you may want to consider creating a redirect page and make it the default page.  For example, the users here only need to type in remedyweb in their browser address bar. The default page (html below) loads the proper web page. 
 
<html>
<head>
<SCRIPT LANGUAGE="_javascript_">
window.location="https://remedyweb.pbsj.com/arsys/apps/remedy2.pbsj.com/Startup/";
</script>
</head>
<body>
</body>
</html>
 
 
HTH
 
Stephen

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, August 30, 2006 2:54 PM
To: [email protected]
Subject: Re: Mid-Tier Redirect to Login.jsp - Users Frustrated

**

Jack:

Create the bookmark for them.  No it is not a timing problem, it is the way that Remedy Mid-Tier is designed to function.  If you are not logged in, the process will take you, automatically, to the login.jsp page.  And NO, BMC does not have any plans to change this.

James Mckenzie
L-3 GSI

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jack Samson
Sent: Wednesday, August 30, 2006 11:49 AM
To: [email protected]
Subject: Mid-Tier Redirect to Login.jsp - Users Frustrated

Hi All,

We are using Mid-Tier version 6.03 Patch 17 on IIS Windows environment.  My users are book marking the Login page once the Mid-Tier has already bypassed the /arsys/home.  The second time they login they get an error.  We have to tell them to go back and modify the bookmark from .login.jsp to the /arsys/home.

My question is what is the best way to work around this? Is this a training issue only?

Thanks in Advance,

Jack Samson
Remedy Administrator


Jack Samson
Remedy Administrator

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