Stephen:
Brilliant, but I use Tomcat so the name has to be within the structure of the http(s)://<mid-tier server name>/arsys/forms...
I would place this file as so:
/<tomcat home directory
/webapps
/arsys
/shared
and then put the file there. You can always try putting it in the arsys directory and then use the following to get to it:
http(s)://<mid-tier-server-name>/arsys/hello.html (or whatever you name the file)
This should trigger the redirect and is easy to remember and bookmark.
James McKenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Heider, Stephen
Sent: Wednesday, August 30, 2006 12:02 PM
To: [email protected]
Subject: Re: Mid-Tier Redirect to Login.jsp - Users Frustrated
**
Jack,
In addition to creating a bookmark for your users you may want to consider creating a redirect page and make it the default page. For example, the users here only need to type in remedyweb in their browser address bar. The default page (html below) loads the proper web page.
<html>
<head>
<SCRIPT LANGUAGE="_javascript_">
window.location="https://remedyweb.pbsj.com/arsys/apps/remedy2.pbsj.com/Startup/";
</script>
</head>
<body>
</body>
</html>
HTH
Stephen
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Wednesday, August 30, 2006 2:54 PM
To: [email protected]
Subject: Re: Mid-Tier Redirect to Login.jsp - Users Frustrated
**
Jack:
Create the bookmark for them. No it is not a timing problem, it is the way that Remedy Mid-Tier is designed to function. If you are not logged in, the process will take you, automatically, to the login.jsp page. And NO, BMC does not have any plans to change this.
James Mckenzie
L-3 GSI
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jack Samson
Sent: Wednesday, August 30, 2006 11:49 AM
To: [email protected]
Subject: Mid-Tier Redirect to Login.jsp - Users Frustrated
Hi All,
We are using Mid-Tier version 6.03 Patch 17 on IIS Windows environment. My users are book marking the Login page once the Mid-Tier has already bypassed the /arsys/home. The second time they login they get an error. We have to tell them to go back and modify the bookmark from .login.jsp to the /arsys/home.
My question is what is the best way to work around this? Is this a training issue only?
Thanks in Advance,
Jack Samson
Remedy Administrator
Jack Samson
Remedy Administrator
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