All, So, I read what a bunch of you had posted and spoke with Remedy Support. The "BEST" thing I could come up with was an escalation to run on the SHR:People with the Run If qualification being something like 'Submitter'="Mike" then run process Application-Delete-Entry "SHR:People" "Request ID"
So, I was basically told me there was NO way to script the removal process to run nightly without ANY actual manual intervention. ie: we would need to change the RUN IF qualification manually in order to remove entries in the form. Is this in fact correct?... there is no way to run a nightly process which traverses through an imported list of "Submitters" and removes them all from the system?? Is there a way to create a variable in the escalation's RUN IF string... or can I execute it off a command line. I was pretty shocked to hear this too, being new to the AR system and reading all the documentation about how it is supposed to adapt to YOUR business needs and not adapt your business needs to the system. Any input would be greatly appreciated. -Mike _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
