I don't know either. But I'm thinking that the note is on the compatibility matrix for a reason.
Julie
At 11:40 AM 9/1/2006, you wrote:
**
Julie:
All UNIX versions of ARS require that the associated 32 bit client libaries be installed and placed in the library path file before any 64 bit libraries. This may also be true for the 64 bit Windows systems.
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Julie Rockwood
Sent: Friday, September 01, 2006 10:38 AM
To: [email protected]
Subject: Re: Setup Dev Server
John,
Did you also see: DLL function call crashed:UPORACL.UpgradeDatabaseOR ?
I had exactly that problem when I upgraded from ARS 5.1.2 on a Windows 2000 box to ARS 6.3 on Windows 2003 box. The Oracle 9.2.0.4.0 64 bit was on an AIX box. Remedy Support was pretty sure
that it had something to do with the Oracle client. Recently I
noticed a note on the compatibility matrix that may provide a clue:
"Requires 32-bit Oracle 9iR2 database client for connecting to the Oracle database". I'm not sure what I have.
I ended up upgrading the database from the old Win 2000 box, then connecting to the upgraded database from the 2003 box. I then tested everything and have now been in production with it since May with no problems.
I do not know if I'll have a problem when it comes time to upgrade again, so I would love to hear if you find out what causes it.
Julie
At 09:30 AM 9/1/2006, you wrote:
>Hi List: First time emailer. Long time reader.
>
>I'm trying to setup our Dev Box(Windows 2003sp1) with AR 6.3. Having
>errors upgrading an existing DB.
>We took a copy of production DB, and placed it on a different oracle
>Server. Oracle 9.2.0.4.0 64bit.
>My tnsnames is set correctly to Dev Server and connection to remedb
>listener.
>The name of the DB is the same for Production and Dev. Which is OK.
>They are on different servers.
>When I'm setting up the Dev server running server.exe, Its asks for
>SID name and what type of install. Upgrade, Overwrite or Shared. I
>select Upgrade because the DB out there is an exact copy of the
>Production having all the Data - I want the data in tact just to install the Server.
>
>Here is the Error
>15:40:39 An error was encountered during the upgrade of the AR System
>database.
>15:40:39 Installation terminating ... Original database server is
>intact and accessible
>15:40:39 Resolve the problem that causes the error (contact Technical
>Support, if necessary) 15:40:40 ****->[ShowMsg]: Setup is rolling back
>directories....
>15:40:40 Setup is rolling back the directories.
>15:40:41 ServiceName not found. Using Default: Remedy Action Request
>System Server
>15:40:41 ****->[ERROR]: AR System Database upgrade error. The original
>database is intact and accessible.
>
>Anyboby have something similar. Or suggestion.
>
>
>
>John Kelley
>Help Desk Analyst
>130 Royall Street
>Canton, MA 02021
>Mail Center 1W
>781-737-3564
>
>_______________________________________________________________________
>________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
-------------------------------------------------------
Julie Rockwood
Los Alamos National Laboratory
IST-AUBAD Remedy Technical Lead
(505) 667-9846
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
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Julie Rockwood
Los Alamos National Laboratory
IST-AUBAD Remedy Technical Lead
(505) 667-9846
__20060125_______________________This posting was submitted with HTML in it___
