Carey,
Thanks for this info.
As per your advice, "use it when you have to", I'm going to hold off on this for now and have gone ahead and re-opened the ticket with Remedy Support. I am using Remedy's OOB Archiving solution, so they should provide a solution to this. I will post the solution once and if I get one.
Thanks Again.
On 9/5/06, Carey Matthew Black <[EMAIL PROTECTED]> wrote:
Ron,
Since you and others have likely not found the driver program I will
spend a short minute on what it is and what it is not.
It is:
) A very old Remedy base line program.
) It allows you to interactively "talk" to the ARS server from a command line.
) It requires a good deal of knowledge of the ARS API content
(parameters passed/received) from the APIs, but requires no
programming knowledge to use. Just follow the prompts and supply the
right answers and when done the API command will be sent to the ARS
server.
) Installed with the ARS server. (Maybe only when you install the API
kit, but I always do that anyway.) On Windoz it is compiled into
driver.exe under Un*x's you can find it as "driver".
) source code can be found at <ARServer_Install_dir>/api/src/driver
) if you like Java instead of C then check out
<ARServer_Install_dir>/api/src/JavaDriver
It is NOT:
) Officially supported by Remedy. (But the whole API is in theory
anyway. Just not this implementation in this command line tool.)
) An excuse to not use the Admin tool. There are lots of things that
you can do poorly in here. So use it when you have to, and do not use
it when you can.
) easy to use
) impossible to break things with. :) You have been WARNED.
The starting points...
// Basic commands
// how to get some help of what to do next
h <-- gets you the menu of commands that is spit out at the beginning
// setup a session with the ARS server
init <-- initializes the C client stuff.
log <-- sets server/username/password stuff
ssp <-- sets AR Server TCP/RPC ports (if needed)
// other commands of note:
rec <-- records all command prompts to a file so that they can be
replayed ( executed ) later
srec < -- stop a recording file
Use it if you need to.
Read the source if you need to.
Read the C API PDF if you need to.
There is some low level stuff in there, but sometimes you need it.
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 9/5/06, Ron Tavares <[EMAIL PROTECTED]> wrote:
> **
> First, thank you all for your suggestions on this. I beleive that the way
> to fix this problem is to create the 10th view in the HD Archive form. Then
> all new fields should carry over correctly. Unfortunately, I haven't been
> able to do this and Remedy Support has not provided a process for doing it.
>
> Carey,
> You mentioned giving the 'driver' program a shot. I'm afraid I never used
> this tool. Is this the same as archgid that Fred referred to? Is this a
> Remedy utility or 3rd party and how can I get it.
>
> Thanks,
> .ron
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