Ron:
Create the field on the Base form and use the copy function to place it on the Archive form. Have you tried this?
James McKenzie
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ron Tavares
Sent: Tuesday, September 05, 2006 11:38 AM
To: [email protected]
Subject: Re: Problem with Remedy Archiving when adding Views to the form.
**
Chris,
YES!! that is exactly the issue. Thank You, for a while there I was thinking I was the only one.
As for Remedy's response, initially they opened a bug, SW00248651
But then it appears they closed it saying, (and I quote from the support e-mail)
"After evaluating the information provided in the open bug engineering determined that the behavior is as expected, with no plan to change it in the future. Per their comments: The main purpose of a shadow form is to keep the archive(or audit) data. Views are not required for that."
But this statement is only true if you NEVER add any additional fields. Now, after banging my head agains the wall a few times, I figured how to work around this. By simply re-creating the field, from scratch, being careful to keep the same properties and ID, I was able to add the field to the Archvie AND re-enabel Archiving. (Even though Remedy doesn't support adding fields directly to the Archive form.) BUT, the problem I am having is with the Radio Button field. Try creating one of these dirctly on the archive form and you cannot set the attributes. They are grayed out.
.ron
On 9/5/06, Chris Cook <[EMAIL PROTECTED]> wrote:
**
Ron,
What was Remedy's final response to this issue? I was going to implement archiving on some forms over the next couple weeks...
I tested with a generic form and got the following errors:
Field : Character Field:
VUI does not exist for the specified form : 536879784 (ARERR 388).
Field : Character Field:
Field/VUI name must be unique for the form -- there is already a field or VUI using this name : Character Field (ARERR 392).
Look familiar?
Thanks.
- Chris
Carey Matthew Black <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)" <[email protected] <mailto:[email protected]> >
09/05/2006 12:35 PM
Please respond to
[email protected]
To
[email protected]
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Subject
Re: Problem with Remedy Archiving when adding Views to the form.
Ron,
Since you and others have likely not found the driver program I will
spend a short minute on what it is and what it is not.
It is:
) A very old Remedy base line program.
) It allows you to interactively "talk" to the ARS server from a command line.
) It requires a good deal of knowledge of the ARS API content
(parameters passed/received) from the APIs, but requires no
programming knowledge to use. Just follow the prompts and supply the
right answers and when done the API command will be sent to the ARS
server.
) Installed with the ARS server. (Maybe only when you install the API
kit, but I always do that anyway.) On Windoz it is compiled into
driver.exe under Un*x's you can find it as "driver".
) source code can be found at <ARServer_Install_dir>/api/src/driver
) if you like Java instead of C then check out
<ARServer_Install_dir>/api/src/JavaDriver
It is NOT:
) Officially supported by Remedy. (But the whole API is in theory
anyway. Just not this implementation in this command line tool.)
) An excuse to not use the Admin tool. There are lots of things that
you can do poorly in here. So use it when you have to, and do not use
it when you can.
) easy to use
) impossible to break things with. :) You have been WARNED.
The starting points...
// Basic commands
// how to get some help of what to do next
h <-- gets you the menu of commands that is spit out at the beginning
// setup a session with the ARS server
init <-- initializes the C client stuff.
log <-- sets server/username/password stuff
ssp <-- sets AR Server TCP/RPC ports (if needed)
// other commands of note:
rec <-- records all command prompts to a file so that they can be
replayed ( executed ) later
srec < -- stop a recording file
Use it if you need to.
Read the source if you need to.
Read the C API PDF if you need to.
There is some low level stuff in there, but sometimes you need it.
HTH.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 9/5/06, Ron Tavares <[EMAIL PROTECTED]> wrote:
> **
> First, thank you all for your suggestions on this. I beleive that the way
> to fix this problem is to create the 10th view in the HD Archive form. Then
> all new fields should carry over correctly. Unfortunately, I haven't been
> able to do this and Remedy Support has not provided a process for doing it.
>
> Carey,
> You mentioned giving the 'driver' program a shot. I'm afraid I never used
> this tool. Is this the same as archgid that Fred referred to? Is this a
> Remedy utility or 3rd party and how can I get it.
>
> Thanks,
> .ron
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