if this is false.. so be it.. yaaaa if it is true.. very sad to watch them go away.. they will do that to the old standard.. and eventually.. to the product too. drain the life blood and the liberty that it was created by.. cover it in bureaucracy, paperwork and smother it with managers.. it will just disappear..
On 9/7/06, Susan Palmer <[EMAIL PROTECTED]> wrote:
** Possibly what makes JP's comments a little hard to accept as 'trusted' is because we don't know who he is. He doesn't say where he works and hasn't in the past either. What is his connection to Remedy? Support is a very sensitive topic since we have all had occurrences of good and bad support over time and on behalf of our companies we spend a good deal of money on support. JP's post was not much more than a tabloid equivalent story where a 'high ranking official that cannot be named because they are not supposed to be talking' has provided the information. As a company employee when I submit the invoice for support it feels alot different than when I was a consultant. I'm saying that there is value to this service I'm requesting them to spend a great deal of money on. And we don't have to go through all the points of what support covers, I know them. JP put the post out there and he should be prepared to support the post. Claire doesn't need to defending and has a right to her opinion also. So JP, where's the supporting information ... let's give this story some credibility and be done with it! Susan On 9/7/06, Timothy Powell <[EMAIL PROTECTED]> wrote: > Rick, > > I wasn't advocating a "knee-jerk" reaction. I'm not sure that I am ready to > jump on the "outsourcing" bandwagon....one way or the other. I have my > opinion on the subject, but until I know BMC's actual direction, I'll > withhold it. > > I'm just saying...let's all be nice to each other until we know for a fact > that somebody is "trolling" or whatever their motive, until it's actually > known. Everybody deserves the benefit of the doubt. You know....innocent > until proven guilty. Just because he hasn't posted regularly doesn't mean > that he's not credible. He may be a CA rep trying to stir the pot....but > then again, he may know what he's talking about. > > Claire is a regular poster....she has clout on this list. To newbie's, that > haven't archived the list postings since...whenever....or might know now > better....her word might be "golden". So her comments might lean a person to > totally disregard Jamahowal's posting, and that's not what we want to do > (IMHO). We're all intelligent people. We can make informed decisions. Let's > not bash each other until we know for a fact that the person is a > fraud...nut case...or a competitor trying to make us stew about an unknown. > > M2CW, > Tim > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook > Sent: Thursday, September 07, 2006 8:36 PM > To: [email protected] > Subject: Re: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!! > > Ok, everyone, let's calm down a bit. > > 1) Claire's point (IMHO) is not that this guy doesn't have the right to > post, it's that because he's not one of the regulars, his comments, which > were both inflammatory and out of left field, aren't deserving of assumed > credibility. 4 posts over a long period of time isn't enough to get known > and trusted by a significant number of people. > > 2) Tim is right in that anyone has the right to post information, but this > post was almost the equivalent of yelling "Fire!" in a crowded theater. I > don't know the poster's motivation or the accuracy of his claims, and won't > comment on them until I do. I would suggest a similar attitude on the part > of my fellow listers - let the original comments stand or fall away based on > the evidence (if any) brought to support them. I for one will not be > manipulated into a knee-jerk reaction to a drive-by posting. > > Rick > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell > Sent: Thursday, September 07, 2006 4:53 PM > To: [email protected] > Subject: Re: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!! > > I found 4 postings from Jamahowal....so far....CLAIRE. > Quit being ugly to the guy....it defeats the purpose of this list....which > is to encourage discussion and active participation from ALL members > regardless of their past participation history. Everybody here has something > to contribute. Just because we all aren't James, Rick or Axton (congrats to > all for their win and nomination) doesn't mean we don't have something > useful or intelligent to say....every contribution is needed and welcome. > IMHO....if you don't think we all have something to say....UNSUBSCRIBE! > > > Tim > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto: [EMAIL PROTECTED] On Behalf Of Sanford, Claire > Sent: Thursday, September 07, 2006 5:14 PM > To: [email protected] > Subject: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!! > > Excuse me... I found one... 7/28/2005 a job available post. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected] ] On Behalf Of Jamahowal Pinitubel > Sent: Thursday, September 07, 2006 4:02 PM > To: [email protected] > Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!! > > Claire, contact me offline at [EMAIL PROTECTED] if you would like to > > validate my authenticity. You have OBVIOUSLY missed my prior posts. You > should back up your statements with facts before you make them. > > JP > > ------------------------------------------------------------------------ > -------- > From: Action Request System discussion list(ARSList) > [mailto:[email protected] ] On Behalf Of Sanford, Claire > Sent: Thursday, September 07, 2006 4:55 PM > To: [email protected] > Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!! > > > ** > That post almost seems like a "troll". I have never seen a post from > "Jamahowal Pinitubel " before. > > We have been receiving support from India for months! > > > > ------------------------------------------------------------------------ > -------- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore > Sent: Thursday, September 07, 2006 3:48 PM > To: [email protected] > Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!! > > > ** > Well.... > > That explains the Keynote speaker at this years User World (if it's true). > I wouldn't freak just yet. > > Warren > > > On 9/7/06, Jamahowal Pinitubel <[EMAIL PROTECTED]> wrote: > Hello community, > > I have it on good authority from one of my contacts at BMC that they will be > starting to outsource their support to Pune, India and Dublin, Ireland very > shortly. > > Am I the only one who is outraged by this? > > Our company already pays an unconscionable amount of money for Remedy > Support. If they start to outsource I can guarantee you that our company > will stop paying for support altogether next year because they will be > diminishing the value of this support drastically but our maintenance fees > will not be discounted. > > So THEY will be saving a ton of money by giving us compromised support but > they will not be compensating us in any way (and we just renewed our > maintenance contract before I was told of this!). > > In my experience, the second most valuable thing besides the actual AR > System platform from Remedy is their support teams and infrastructure. > If > BMC is going to start carving the support infrastructure up and outsourcing > it, then thay are going to lose the second most valuable pool of Remedy > professionals next to the engineers themselves. > > What is BMC thinking? The executives are obviously boneheads who have NO > IDEA of the value of the Remedy AR System product line and the Remedy > support infrastructure. > > I have emailed Bob Beauchamp but have not had a response from him regarding > this direction. > > If we can no longer rely on the past stellar support for this product, which > is critical to us in our rapid development environment, we are going to > seriously consider moving to another development platform entirely where > they have on-site American/English speaking professionals - not underpayed > call centre (KB screen-reader) reps who have no understanding and no context > of the platform, and no relationships & restricted escalation paths with the > Remedy software engineering community. > > As a longtime customer, I am personally outraged by this move and I am > insulted that BMC has not contacted us nor have they solicited feedback on > this initiative. > > What does everyone else think? (Please, EVERYONE chime in on this) > > What can we do to get BMC to keep their existing support infrastructure and > stop them from farming out their support to people who can not even speak > clear American English? > > JP > > _________________________________________________________________ > Deck to dock: outfit your cottage in stylish comfort. Check out Sympatico / > MSN Shopping for great Cottage Living ideas. > http://shopping.sympatico.msn.ca/category/shp/?bCatID=11,ptnrid=176,ptnr > data=081801 > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > > > > -- > Warren R. Baltimore II > Remedy Developer > UW Medicine IT Services > School of Medicine > University of Washington > Box 358220 > 1325 Fourth Ave, Suite 2000 > Seattle, WA 98101 > > The opinions expressed in this e-mail are in no way those of the University > of Washington, or the State of Washington. They are my own. > __20060125_______________________This posting was submitted with HTML in > > it___ __20060125_______________________This posting was submitted with HTML > in it___ > > > ------------------------------------------------------------------------ > -------- > This transmission (including any attachments) may contain confidential > information, privileged material (including material protected by the > solicitor-client or other applicable privileges), or constitute > non-public > information. Any use of this information by anyone other than the > intended > recipient is prohibited. If you have received this transmission in > error, > please immediately reply to the sender and delete this information from > your > system. Use, dissemination, distribution, or reproduction of this > transmission by unintended recipients is not authorized and may be > unlawful. > > _________________________________________________________________ > Deck to dock: outfit your cottage in stylish comfort. Check out > Sympatico / > MSN Shopping for great Cottage Living ideas. > http://shopping.sympatico.msn.ca/category/shp/?bCatID=11,ptnrid=176,ptnr > data=081801 > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > __20060125_______________________This posting was submitted with HTML in it___
-- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
