Re: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!!

Thu, 07 Sep 2006 19:02:01 -0700

** Patrick ... you wax so poetic tonight ....

They did mention last week that everyone will be using it directly from the box in the future and customizations will not be needed ... lol   Guess in that case everything will be perfect (yea right) and support won't be needed!


On 9/7/06, patrick zandi <[EMAIL PROTECTED]> wrote:
if this is false.. so be it.. yaaaa
if it is true.. very sad to watch them go away..
they will do that to the old standard.. and eventually.. to the product too.
drain the life blood and the liberty that it was created by.. cover it
in bureaucracy, paperwork and smother it with managers.. it will just
disappear..


On 9/7/06, Susan Palmer <[EMAIL PROTECTED]> wrote:
> ** Possibly what makes JP's comments a little hard to accept as 'trusted' is
> because we don't know who he is.  He doesn't say where he works and hasn't
> in the past either.  What is his connection to Remedy?  Support is a very
> sensitive topic since we have all had occurrences of good and bad support
> over time and on behalf of our companies we spend a good deal of money on
> support.
>
> JP's post was not much more than a tabloid equivalent story where a 'high
> ranking official that cannot be named because they are not supposed to be
> talking' has provided the information.  As a company employee when I submit
> the invoice for support it feels alot different than when I was a
> consultant.  I'm saying that there is value to this service I'm requesting
> them to spend a great deal of money on.  And we don't have to go through all
> the points of what support covers, I know them.
>
> JP put the post out there and he should be prepared to support the post.
> Claire doesn't need to defending and has a right to her opinion also.  So
> JP, where's the supporting information ... let's give this story some
> credibility and be done with it!
>
> Susan
>
>
> On 9/7/06, Timothy Powell
> <[EMAIL PROTECTED]> wrote:
> > Rick,
> >
> > I wasn't advocating a "knee-jerk" reaction. I'm not sure that I am ready
> to
> > jump on the "outsourcing" bandwagon....one way or the other. I have my
> > opinion on the subject, but until I know BMC's actual direction, I'll
> > withhold it.
> >
> > I'm just saying...let's all be nice to each other until we know for a fact
> > that somebody is "trolling" or whatever their motive, until it's actually
> > known. Everybody deserves the benefit of the doubt. You know....innocent
> > until proven guilty. Just because he hasn't posted regularly doesn't mean
> > that he's not credible. He may be a CA rep trying to stir the pot....but
> > then again, he may know what he's talking about.
> >
> > Claire is a regular poster....she has clout on this list. To newbie's,
> that
> > haven't archived the list postings since...whenever....or might know now
> > better....her word might be "golden". So her comments might lean a person
> to
> > totally disregard Jamahowal's posting, and that's not what we want to do
> > (IMHO). We're all intelligent people. We can make informed decisions.
> Let's
> > not bash each other until we know for a fact that the person is a
> > fraud...nut case...or a competitor trying to make us stew about an
> unknown.
> >
> > M2CW,
> > Tim
> >
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList) __20060125_______________________This posting was submitted with HTML in it___

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