I know you weren't, Tim, and I share your desire for restraint. I think we're saying the same thing from different directions, and it's appreciated. My point is that this poster may be just as you suggested: throwing a tasty morsel of blood into the water, because he likes to see what the sharks do.
Where I disagree is with the assertion that everyone is deserving of the same level of assumed credibility. You or I or any of the regular posters is known for not pulling the list's collective leg or jerking us around. We don't know this guy to that level. He may be speaking the truth, but he's going to have to put something up to prove it to me. So, JP, put up some corroborating evidence to support your assertions, or restate them as nothing but your personal opinion, to which you are, as Tim said, entitled. Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, September 07, 2006 6:17 PM To: [email protected] Subject: Re: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!! Rick, I wasn't advocating a "knee-jerk" reaction. I'm not sure that I am ready to jump on the "outsourcing" bandwagon....one way or the other. I have my opinion on the subject, but until I know BMC's actual direction, I'll withhold it. I'm just saying...let's all be nice to each other until we know for a fact that somebody is "trolling" or whatever their motive, until it's actually known. Everybody deserves the benefit of the doubt. You know....innocent until proven guilty. Just because he hasn't posted regularly doesn't mean that he's not credible. He may be a CA rep trying to stir the pot....but then again, he may know what he's talking about. Claire is a regular poster....she has clout on this list. To newbie's, that haven't archived the list postings since...whenever....or might know now better....her word might be "golden". So her comments might lean a person to totally disregard Jamahowal's posting, and that's not what we want to do (IMHO). We're all intelligent people. We can make informed decisions. Let's not bash each other until we know for a fact that the person is a fraud...nut case...or a competitor trying to make us stew about an unknown. M2CW, Tim -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook Sent: Thursday, September 07, 2006 8:36 PM To: [email protected] Subject: Re: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!! Ok, everyone, let's calm down a bit. 1) Claire's point (IMHO) is not that this guy doesn't have the right to post, it's that because he's not one of the regulars, his comments, which were both inflammatory and out of left field, aren't deserving of assumed credibility. 4 posts over a long period of time isn't enough to get known and trusted by a significant number of people. 2) Tim is right in that anyone has the right to post information, but this post was almost the equivalent of yelling "Fire!" in a crowded theater. I don't know the poster's motivation or the accuracy of his claims, and won't comment on them until I do. I would suggest a similar attitude on the part of my fellow listers - let the original comments stand or fall away based on the evidence (if any) brought to support them. I for one will not be manipulated into a knee-jerk reaction to a drive-by posting. Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Thursday, September 07, 2006 4:53 PM To: [email protected] Subject: Re: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!! I found 4 postings from Jamahowal....so far....CLAIRE. Quit being ugly to the guy....it defeats the purpose of this list....which is to encourage discussion and active participation from ALL members regardless of their past participation history. Everybody here has something to contribute. Just because we all aren't James, Rick or Axton (congrats to all for their win and nomination) doesn't mean we don't have something useful or intelligent to say....every contribution is needed and welcome. IMHO....if you don't think we all have something to say....UNSUBSCRIBE! Tim -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Thursday, September 07, 2006 5:14 PM To: [email protected] Subject: OT- I Am Outraged! - BMC/Remedy is Outsourcing Support!! Excuse me... I found one... 7/28/2005 a job available post. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jamahowal Pinitubel Sent: Thursday, September 07, 2006 4:02 PM To: [email protected] Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!! Claire, contact me offline at [EMAIL PROTECTED] if you would like to validate my authenticity. You have OBVIOUSLY missed my prior posts. You should back up your statements with facts before you make them. JP ------------------------------------------------------------------------ -------- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire Sent: Thursday, September 07, 2006 4:55 PM To: [email protected] Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!! ** That post almost seems like a "troll". I have never seen a post from "Jamahowal Pinitubel " before. We have been receiving support from India for months! ------------------------------------------------------------------------ -------- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Thursday, September 07, 2006 3:48 PM To: [email protected] Subject: Re: I Am Outraged! - BMC/Remedy is Outsourcing Support!! ** Well.... That explains the Keynote speaker at this years User World (if it's true). I wouldn't freak just yet. Warren On 9/7/06, Jamahowal Pinitubel <[EMAIL PROTECTED]> wrote: Hello community, I have it on good authority from one of my contacts at BMC that they will be starting to outsource their support to Pune, India and Dublin, Ireland very shortly. Am I the only one who is outraged by this? Our company already pays an unconscionable amount of money for Remedy Support. If they start to outsource I can guarantee you that our company will stop paying for support altogether next year because they will be diminishing the value of this support drastically but our maintenance fees will not be discounted. So THEY will be saving a ton of money by giving us compromised support but they will not be compensating us in any way (and we just renewed our maintenance contract before I was told of this!). In my experience, the second most valuable thing besides the actual AR System platform from Remedy is their support teams and infrastructure. If BMC is going to start carving the support infrastructure up and outsourcing it, then thay are going to lose the second most valuable pool of Remedy professionals next to the engineers themselves. What is BMC thinking? The executives are obviously boneheads who have NO IDEA of the value of the Remedy AR System product line and the Remedy support infrastructure. I have emailed Bob Beauchamp but have not had a response from him regarding this direction. If we can no longer rely on the past stellar support for this product, which is critical to us in our rapid development environment, we are going to seriously consider moving to another development platform entirely where they have on-site American/English speaking professionals - not underpayed call centre (KB screen-reader) reps who have no understanding and no context of the platform, and no relationships & restricted escalation paths with the Remedy software engineering community. As a longtime customer, I am personally outraged by this move and I am insulted that BMC has not contacted us nor have they solicited feedback on this initiative. What does everyone else think? (Please, EVERYONE chime in on this) What can we do to get BMC to keep their existing support infrastructure and stop them from farming out their support to people who can not even speak clear American English? JP _________________________________________________________________ Deck to dock: outfit your cottage in stylish comfort. Check out Sympatico / MSN Shopping for great Cottage Living ideas. http://shopping.sympatico.msn.ca/category/shp/?bCatID=11,ptnrid=176,ptnr data=081801 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ------------------------------------------------------------------------ -------- This transmission (including any attachments) may contain confidential information, privileged material (including material protected by the solicitor-client or other applicable privileges), or constitute non-public information. Any use of this information by anyone other than the intended recipient is prohibited. If you have received this transmission in error, please immediately reply to the sender and delete this information from your system. Use, dissemination, distribution, or reproduction of this transmission by unintended recipients is not authorized and may be unlawful. _________________________________________________________________ Deck to dock: outfit your cottage in stylish comfort. Check out Sympatico / MSN Shopping for great Cottage Living ideas. http://shopping.sympatico.msn.ca/category/shp/?bCatID=11,ptnrid=176,ptnr data=081801 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
