unfortunately no. all my experience is all helpdesk and server administration related. I've just started studying Oracle and i've dug into the books that came with ARS but thats all i've got so far.
Jason NoSuch Hennigan, Sandra H CTR OSD EOST wrote: > > UNCLASSIFIED > > Do you have any database or account management experience? > > Sandra Hennigan > > OSD Remedy Administrator > Office # 703-602-2525 x251 > CACI - Ever Vigilant(tm) > > Apparently, there is nothing that cannot happen today. Mark Twain > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of NoSuchStudios > Sent: Wednesday, September 06, 2006 2:56 PM > To: [email protected] > Subject: new remedy admin needs training advice > > > Hi all, > > I've recently been assigned the title of Remedy Administrator...the > problem...i'm a Sys Admin with very little Remedy experience and my > company won't be able to get me into training until january or so. > > My question is this. What should i be studying outside of the remedy > manuals so i can become at least fairly proficient. I've managed to work > out some basic things like CTI's, basic AL's and escalations, and some > basic CM and Helpdesk administration but its been very very slow. What > programs, languages, etc.. should i be focusing on? > > Any advice would be much appreciated. We're working on a Windows 2k3 > platform with AR System 6.3 and Oracle 9i. > > V/R > > Jason > NoSuchStudios > > -- > View this message in context: > http://www.nabble.com/new-remedy-admin-needs-training-advice-tf2228920.h > tml#a6177596 > Sent from the ARS (Action Request System) forum at Nabble.com. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > -- View this message in context: http://www.nabble.com/Re%3A-new-remedy-admin-needs-training-advice-%28U%29-tf2235514.html#a6209165 Sent from the ARS (Action Request System) forum at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
