Dave, That's how it was presented to our management (HP OV Service Desk).. An ITSM/ITIL solution with it's own CMBD built-in. If an org already had the rest of HP's products (OVO, NNM, Service Navigator, etc), the SD package would seem to make sense with the assumption that all HP products should 'play well with one another', thereby eliminating the need to write custom interfaces. To my understanding, that isn't exactly the case. There seems to be a lot of data silo'ing with various different HP pieces, which is what you'd expect from buying market share in the ITIL arena (i.e. buy from someone who already built it and worry about how to integrate it later but never really do, or make a poor attempt at it). I don't recall what HP is going to label their next gen Service Desk, but it will make use of a lot of the features from the Peregrine apps they bought, including whatever Peregrine had for their equivellant to Remedy's midtier.
-E -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Wednesday, September 13, 2006 7:05 PM To: [email protected] Subject: Re: HP Openview/ARS Shawn, Actually HP offers a Help Desk product along with their own version of CMDB. HP purchased Peregrine which had a Help Desk product and Asset Management. They recently purchased Mercury ITG which marketed a Change Management solution and another version of CMDB. When all the products were combined it probably could be considered an ITSM suite of products. All these products seem to be labeled as HP OpenView in their marketing along with NNM and OVO. Dave >Date: Wed, 13 Sep 2006 14:27:33 -0500 >From: "Pierson, Shawn" <[EMAIL PROTECTED]> >Subject: Re: HP Openview/ARS > >Lars, > >It has been a few years since I've worked with Openview, but I have to say that replacing ARS with Openview makes as much sense as replacing your car >with boat. They are two completely different tools for different tasks. Openview is for system monitoring, ARS is a development platform. There is >certainly some overlap between the applications, but they serve two different functions. > >HP Openview's Asset management system is primitive compared to BMC's. Openview as a monitoring tool competes with a few other BMC apps that are not >really based in ARS, such as the discovery tools and Control-M. It sounds to me like your management don't really understand what they are trying to do. > >It is true that ARS is expensive, and that if you purchase the OOB apps it becomes even more costly. However, I don't think either of those costs are as >high as it would be to code a similar system from scratch in C++ or even ASP, and neither can be modified as fast as ARS. I don't know enough about >Openview currently to know if it has helpdesk functionality, but I would think that the result is that you use C++ or Java to write your own apps from >scratch and integrate via an API with Openview and spend a long time doing it. > >Your best bet is to talk to the management and find out what their requirements are, because I don't see how anyone could consider replacing one piece of >software with something completely irrelevant to it. If they need system monitoring functionality, you can integrate Openview with Remedy, or purchase >the BMC tools. > >Thanks, > >Shawn Pierson Dave Shellman Phone: (717) 810-3687 Fax: (717) 810-2124 email: [EMAIL PROTECTED] tyco/Electronics A tyco International LTD Company MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ______________________________________________________________________ This e-mail has been scanned by Verizon Managed Email Content Service, using Skeptic technology powered by MessageLabs. For more information on Verizon Managed Email Content Service, visit http://www.verizonbusiness.com. ______________________________________________________________________ ______________________________________________________________________ This e-mail has been scanned by Verizon Managed Email Content Service, using Skeptic™ technology powered by MessageLabs. For more information on Verizon Managed Email Content Service, visit http://www.verizonbusiness.com. ______________________________________________________________________ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
