** Hi,

Unfortunately in our case the Work Log is only ever updated manually.

Thanks for the suggestion of extracting via filters. I may consider using that technique.

Nyall

Nisha RAMTRI wrote:
**
Hello Nyall,
 
We were also facing this problem here. Actually we have integrated Remedy with HP OVO and tickets coming from this were having a large amount of data. We then took care through filters to extract just the first 2000 characters and populate the same in work log field. Haven't faced a problem after that about crashing of user tool.
 

Warm Regards,

Nisha Ramtri

Remedy Development, ITAC,

ST Microelectronics Ltd.

Plot#1, Knowledge Park-III,

Greater Noida.

Ph# (0120)3916000 Extn:6247

PSTN# (0120)4006247

 


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