Carey, Paul mailed me off list with an example and he was sending an email. I asked him to try the html Email Templates. One thing I found while working on one of my own Notify actions was that the action didn't send a recently changed template. I had to refresh the Midtier cache ( currently set to 86400). Are they (midtier & Email Engine) tied together? Thanks,
John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Monday, September 25, 2006 4:56 PM To: [email protected] Subject: Re: How to reflect a new line in an HTML format? Paul, Oh... and I meant to say this the first time... In that Set Field action that your doing that REPLACE() function... make sure your doing something like... REPLACE ($Submitter$, RIGHT(" ",1), "<br>") The first parameter in the RIGHT() function is done by clicking on the "..." box in the set field value and typing a return. The reason you need to do that RIGHT() trick is that ARS actually LPAD's a hard return with a space automatically when you save the workflow. So when you say "<cr>" it saves " <cr>". Which throws out the REPLACE function's matching. :) ARS 101 (been this way since v5? v6?) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 9/25/06, Carey Matthew Black <[EMAIL PROTECTED]> wrote: > Paul, > > Also make sure that the HTML your producing is a full HTML document. > ("< html >< body > ... more stuff here ...< / body>< / html >") [ Note > I added spaces in those tags to try to help those poor people who use > a browser to read their email. ] You may not be seeing things because > of the browser trying to "help you" if you only passed it a chunk of > an HTML doc like a single paragraph. > > And when you say "substituting" you really mean a Set field action > that is prepping the character field before you push the contents > (HTML doc) into the view field right? > > HTH. > > -- > Carey Matthew Black > Remedy Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On 9/25/06, Paul Shea <[EMAIL PROTECTED]> wrote: > > I'm having a problem converting a multi-line character field to an > > HTML document. > > When I hit the 'Enter' key and tab over to the next line in a Remedy > > character field, the HTML text doesn't appear on a new line. > > I've tried substituting the symbol "|" and "ΒΆ" with the <BR> tag, > > but the symbols aren't recognized. > > Is there a special character or symbol that denotes a carriage > > return or end of line that I need to replace with a <BR> tag? > > Thanks, > > Paul Shea > > Tideworks Technology > > [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
