Re: Remedy support site issues

[Eric Cleereman (IT)]

Title: Remedy support site issues

**

I've seen problems with multiple versions of Java when visiting Remedy's support site.  I use IE6 SP2, under Windows 2000 or XP, with both JRE 1.5.0_04 and JRE 1.5.0_06 on each PC.  On both PCs, I'd had problems accessing Remedy's support site.

 

I ended up disabling the APPLET support from within the Java Control Panel as follows:  Start, Settings, Control Panel, Java, Advanced Tab, <APPLET> tag support, Uncheck support for IE.

 

With it configured as above, it seems to work fine for both Remedy's support site, the Web Services settings of the Admin Tool, and Mid-Tier 6.3.

 

Eric Cleereman

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Rick cook
Sent: Tuesday, September 26, 2006 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy support site issues

**

I had issues with support on that version as well - I just switched to Firefox and it worked fine.  And that version of the JDK worked fine for me with ARS 6.3 and 7.0.

 

Rick

---

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Hanson
Sent: Tuesday, September 26, 2006 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Remedy support site issues

**

Hello all,
I got a new computer recently and along with it got an update to my local Java installation - it is now running 1.4.2_10.  Unfortunately, when I log on the the Remedy support site now, I can't use the download pages, or submit a service request, or use any of the pages that have buttons for searching or submitting or the like.  Can someone let me know what version(s) of Java are compatible with Remedy's site?  Along the same line, we're upgrading our own mid-tier to 6.3, so I need to be sure that it is compatible with that as well.

Thanks to all!

John Hanson
Remedy Administrator/Developer
The Standard
1100 SW Sixth Avenue
Portland, OR 97204
Telephone (971) 321-7153
[EMAIL PROTECTED]

__20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___

__20060125_______________________This posting was submitted with HTML in it___