Hello everybody!!
We've been upgrading our dev server and have run into a bit of an issue. We installed ARS 6.3 patch 18, email 6.3 patch 18, and mid-tier 6.3 patch 18 on a Solaris server with an Oracle database. All of these installed with little or no problems. We installed ARS and email as a non-root user, and mid-tier as root. These pieces are all working OK.
Then, we tried to install Help Desk. The first time, it sat for over 2 hours before we shut it off. Each time after, it would give an error when attempting to install it's version of CMDB. I reported this to support and they told me that CMDB needs to be installed before HD. So I removed all of the Help Desk stuff and attempted to install CMDB. I am using the CMDB patch 3 installer file, and every time it gets to "Loading definitions and data for Shared workflow", it generates an error during the data import while attempting to run a 'rik' command. It then tries to continue the installation until it says "Generating CDM"; then after a minute or so it pops up another error "Problem generating CDM" and the installation quits.
After reading many many KB articles and poring over several old ARS List emails, I got a few good ideas, but none of them worked. I have increased my thread count for list and fast servers to 4 each at startup with a max of 8 each. The odd thing about this is that I had to update the threads directly in the ar.conf file, because Remedy Administrator (also version 6.3 patch 18) doesn't show the box for threads at the bottom of the Server Ports and Queues tab of the server info dialog.
I would greatly appreciate any further insight from the list. I'm about at my wit's end here after spending a day and a half trying to install the CMDB.
Thank you,
John Hanson
Remedy Administrator/Developer
The Standard
1100 SW Sixth Avenue
Portland, OR 97204
Telephone (971) 321-7153
[EMAIL PROTECTED]
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