Let me rephrase the question because I have tracked back my issue to Filters
that are firing that seem to overwrite my values that I am importing in ...
I guess my question now is has anyone imported data into the COM:Company
table on v7 and have the data mappings defined or is there a pre-req of what
data should be in the system before importing company data
From: "Halstead, Robert" <[EMAIL PROTECTED]>
Reply-To: [email protected]
To: [email protected]
Subject: Re: Import Question
Date: Mon, 2 Oct 2006 15:22:26 -0400
Usually, when I do an import I take out all the quotes out of the file.
Though I usually use excel to edit cvs files, excel puts qoutes around
everything. Not sure if this is your problem.
Bob Halstead
Advanced Services "The superior man cannot be
known in little matters,
Bresnan Communications The small man may not be
entrusted with great concerns,
Billings, Montana but he may be known in
little matters."
Office: (406) 869-5624
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Cell: (406) 697-8083
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Monday, October 02, 2006 12:59 PM
To: [email protected]
Subject: Re: Import Question
Kevin,
Based on the supplied information I can not tell if it is a bug or a
human error. :)
A few question to try to short it out.
Can you supply a sample data value for a row or three?
Are you using group ID format or English string formats?
Have you looked at what a CSV file, that was exported using the User
Tool, looks like for the values your trying to import?
You might have better luck with an ARX formatted file.
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap.... Pick two.
On 10/2/06, Kevin Shaffer <[EMAIL PROTECTED]> wrote:
> ARS 7.x
>
> Can you import assignee group from a csv. Everytime I do it, my
> assignee group always goes to Public, even though my csv file contains
different
> values. Is this a bug or am I doing something wrong.
>
> Thanks
>
> Kevin
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