Re: ITSM 7 in Production?

[Rick cook]

** It is an entire change in not only functionality, but in corporate methodology.  It will require that businesses using it change, to varying degrees, how they do business.  It wil require retraining of the ITstaff and user base.  It is NOT a normal upgrade compared to previous versions.   Which version of ITSM you should use is largely dependent on how ITIL compliant your company is or intends to be.  If it's a lot, then you should consider it.  If not, I don't know that I would recommend it at this time, due to the work involved in fixing something that may not, in the opinion of your company, be broken.   Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Den Fong Sent: Tuesday, October 03, 2006 9:47 AM To: arslist@ARSLIST.ORG Subject: ITSM 7 in Production? ** Has anyone put ITSM 7 in production yet?  How long did it take you?  We planned 6 months.  We are just trying to do our testing, eval and have come across many issues and are having second thoughts.  We are on ITSM 5.6 currently.   I've noticed a few things that might cause some grief for our users and admin's. The shift just in processes for configuration of base system, CTI into product tiers and operational tiers, ticket submission for IN/PM/CHG, putting a CMDB to tie in properly.   All the new roles, permission groups.  It's almost a wholesale change for the product and we should just cut over.   We are looking at some different options now that include Putting ITSM 5.6 on the ARS 7 Going to ITSM 6 Staying on current version.   Comments/Suggestions anyone?   Den       __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___