Hello List,
I can successfully create a ticket using our Email API in C. But for some reason, when we view the ticket in Remedy User tool, the Category, Type, and Item fields are left blank. These fields are required fields, so it is interesting why these are blank when viewed in Remedy User tool. In the API, we assigned these fields as:
Category (200000003) : "To be categorized"
Type (200000004) : "To be categorized"
Item (200000005) : "To be categorized"
Has anyone come across this kind of problem before? Anyone have any ideas what's going on?
Thank you,
Mikhail Serate
Remedy Development Team
Information Technologies
University of Calgary
(403) 210-9308
[EMAIL PROTECTED]
