From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David
Sent: Friday, October 06, 2006 5:23 PM
To: [email protected]
Subject: Re: Macros and Mid-Tier
Michelle,
The macros that our folks create are a mixture. Macros that perform simple searches say for open tickets. Macros that perform more elaborate searches with variables. Macros that combine searches with reports that extract to a csv file for processing of charge back. Manager macros that combine with reports to provide counts of tickets created and/or resolved within certain time periods, etc. We even have one user that has a "groovy" macro (his term not mine) that calls 5 other macros so that execute and provide reports at one time.
Was the Save, Load, and Run defined searches functionality you describe added with Mid-Tier 7.0? I don't remember seeing or hearing about it in the 6.3 Mid-tier. The remove/add columns to the results list sounds exactly like the desktop client.
I understand BMC/Remedy pushing the Mid-Tier client. It's been one of the items Doug Mueller has been saying for many years. BMC/Remedy is suggesting that we only use the Mid-Tier because of Unicode if we add Chinese, Japanese, Korean, German, Dutch, Flemish as well as other character sets for local language support with various Help Desks. Use of the desktop client risks possible corruption of the records when a record created in Chinese is displayed then modified with a desktop client installed on an English or European locale.
In many cases, habits developed with the desktop client over many years by our users may not function with the Mid-Tier. Maybe with 7.0 and 7.0.1, improvements have been made where it's no longer an issue or they can develop new habits.
Dave
>Date: Fri, 6 Oct 2006
11:45:21 -0500
>From: "Lucero, Michelle - IST contractor"
<[EMAIL PROTECTED]>
>Subject: Re: Macros and Mid-Tier
>
>Lisa:
>
>I obviously can't be sure, but my guess would be that most of the
macros
>that your users probably
create are related to searching. If that is
>the case the Mid-Tier 7.0 has added functionality
to Save, Load, and
>Run, defined,
user-created, and most recent searches. You can even
>create and save parameterized searches on the
Mid-Tier. (LOVE THAT)
>
>One can also save to CSV. That is
the worth the move in my opinion.
>
>Other neat features
allow your end users to remove/add columns to the
>results list and save their sort.
>
>We
are currently using Mid-Tier 7.0 Patch 1 against an ARS 6.3 server.
>There are some quirky errors that happen
from time-to time. In this
>case the added value to our user community has out-weighed the
quirky
>errors that I've
seen.
>
>Hope that helps,
>Michelle
Dave Shellman
Phone: (717) 810-3687
Fax: (717)
810-2124
email:
[EMAIL PROTECTED]
tyco/Electronics
A tyco
International LTD Company
MS
161-043
PO Box 3608
Harrisburg, PA 17105-3607
