Ok, we're working with Remedy on this, but I'm hoping the list can give us more insite . . .
We upgraded 1.5 weeks ago from 5.0 to 6.3. We had a few bumps, but things seems ok at first. Then when our users started fully using the system we started receiving: AR System server terminated when a signal/exception was received by the server (ARNOTE 20) 11 or 10 EVERY TWO HOURS . . . The clients see RPC errors, then eventually malloc and the system has to be restarted. From Remedy's recommendations, we increased our descriptors to the max 8192. This has reduced these errors, but they are still occurring every 4 - 6 hours. Our management is breathing down our necks to resolve. Any ideas???? We are currently running a script that refreshes every 2 seconds for arserverd cpu utilization and memory for the next crash. Admin 6.3 patch 18 Client 5.1.2 patch 1238 & 6.3 patch 18 ARS 6.3 patch 18 Midtier 6.3 patch 18 HP RP3440 server 4 G memory 4 cpu HPUX 11.11 Oracle 10.2.1 (w/9.2 library files) Server queue: Alert Min 4 Max 8 Fast Min 8 Max 12 List Min 8 Max 16 Remedy had me change the Fast & List to Min 4 Max 6. Waiting for the next crash to see if this had any effect. ANY help will be GREATLY appreciated!! =) Thanks, Jamie Blodgett Rinker Materials Corp. CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
