L. J. Head
Software Engineer
Remedy Approved
Consultant
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3
Sent: Tuesday, October 17, 2006 1:58 PM
To: [email protected]
Subject: Re: Remedy and TNSNAMES.ora
Chris:
What is TOAD?
James McKenzie
-----Original Message-----
From: Action
Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of
Chris Hidden
Sent: Tuesday, October 17, 2006 12:50
PM
To: [email protected]
Subject: Re: Remedy and TNSNAMES.ora
See, this is where I get a bit confused. Unfortunately, I do not have access to where the server is actually running, so I can't get the TNSNAMES.ora file from there. Also, the TNSNAMES.ora file that I have been provided with gives me an IP for the HOST for the REMEDY entry. When I connect to the server via the ARS program, I connect to a domain name which resolves to a differnet IP, and it also specifies port 2020.
If I then change the TNSNAMES.ora file to reflect the new IP and port, I still time out when I run tnsping REMEDY.
I guess that I should mention that I'm not 100% sure what back end database our Remedy application uses, however I also connect to the remedy back end using Crystal Reports 8.5, where the HPD:HelpDesk shows up under ODBC -> Remedy ODBC Data Source. From that I gather that it's using ODBC, which means TOAD should be able to connect to it (assuming I have the correct TNS
entry) no problem.
On Tue, 17 Oct 2006 12:31:44 -0700, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote:
>Chris:
>
>Do you have a DNS entry for the server name anywhere? Tnsping
will
>read
the
>tnsnames.ora file and then use the IP address in the entry
to attempt
>to contact the server on the port
mentioned. This should be 1521
>unless you set
up the server with a different port. Also the Listener
>process has to be running on the Oracle server or you will not
connect.
>
>James
McKenzie
>L-3 GSI
>
>
>-----Original
Message-----
>From: Action Request System discussion
list(ARSList)
>[mailto:[email protected]] On Behalf Of
Chris Hidden
>Sent: Tuesday, October 17, 2006 11:47
AM
>To: [email protected]
>Subject: Re: Remedy and TNSNAMES.ora
>
>It shows me the entry out of the
TNSNAMES.ora file, and then hangs.
>
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