Re: ARS 7.0 Install

[Rick Cook]

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Also remember that licensing must be in place for a CMDB install of any version.  The ITSM 6 suite will run just fine on ARS 7.

 

Rick
 

On 10/24/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote:

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David:

CMDB 2.0 is not compatible with ITSM 6.0.  Do you mean ITSM 7.0?

James McKenzie
L-3 GSI
 

-----Original Message-----
From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of David Zifchock
Sent: Tuesday, October 24, 2006 10:30 AM
To: arslist@ARSLIST.ORG
Subject: ARS 7.0 Install

Hello List,

I have been trying to install an instance of ARS 7.0 and the full ITSM suite on HPUX with an Oracle Database.  Ive tried a few clean installs without any luck.  Here are the steps I have taken so far:

Installed ARS 7.0 w/email and flashboards CMDB 2.0 Approval Engine Assignment Engine.

Everything works fine up to this point.
I install Incident management and granted it takes about 3 hours to install on a 4 processor box with plenty of RAM, it always fails to install correctly. It seems from the logs that it fails to import a whole lot of forms, but when I go to look for the forms it failed to import and try to re-import them I Am missing a SYS: Menu form, which I can't find anywhere.

Ive tried multiple times from a clean install and have had no luck.  Has anyone else had trouble with this?  Database is set to autoextend every 5mb with a max of 2gb.  So it isnt an issue of space or permissions.

Also is anyone running ITSM 6.0 apps on a 7.0 server without any problems?

Thanks in advance,
Dave

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