ARS 6.3, HPUX server, Oracle 9.2 db, Admin tool 7 Dear Listeners,
I just now tried to sync the search database for the first time since trying out the v7 admin tool. The process hung, so I killed the admin tool. When I tried to log back in I got: *** ARERR [90] Cannot establish a network connection to the AR System server : helpdesk.jmu.edu (0) : RPC: Program not registered Unable to successfully log in to any server. *** Other Remedy users using the client user tool got the same message. I restarted the ARS server twice but it didn’t do any good. I called our system administrator and asked him to restart the machine. But while I was talking with him, the problem mysteriously went away and we all could log in. Any idea what caused this? Is there some incompatibility between the ARS 6.3 system, and the v7 Sync Search Database function? I really like the Sync Search Database feature, but am afraid to update it for fear of shutting down the Remedy system. I guess I could try going back to the 6.3 Admin tool and see if that helps, but even that scares me. Any suggestions? Dwayne Martin Computing Support James Madison University
