When I get someone from the actual support center in CA, the help has been very good. God help me if I ever have to depend on the overseas support centers for a critical issue, though - I haven't seen that competency at work there. All I have ever received from them are pleasant platitudes that do nothing toward resolving the issue, but do impact their SLA compliance, I suspect. They carry the same value to the customer as random "Have a nice day!" messages, at a much greater cost.
Rick
On 10/31/06, Richard Crosby <[EMAIL PROTECTED]> wrote:
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**Wonderful,
Opened a few tickets with BMC support and getting very canned/scripted responses back that provide little-no-help. I'm so glad support has been offshored…:/
Anyone else seeing this or is just my bitter self?
Richard
