Erm, it appears Doug Mueller is watching the list avidly. When he saw my last post, he sent an email to Remedy licensing, which triggered both an email and a phone call to my desk while I was in an office costume competition.
The moral of the story--Don't whine unless you really want Doug to do something about it! Jennifer Meyer Remedy Support Engineer Strategic Technologies 919-379-8498 [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wilson, Harry Sent: Tuesday, October 31, 2006 3:14 PM To: [email protected] Subject: Re: BMC Support(less) ** At times when I'm on hold, I get the feeling I am playing Musical ACDs (like Musical Chairs). The hold music changes every 60 seconds, giving me the feeling like I have been routed to the next Call Center's hold queue. I agree that the quality of information provided varies greatly depending on the center\group I have reached. Jennifer, I had a similar experience getting an LIC file converted. I ended up calling License Support, and it took them most of a day to get the file converted and back to me. Good Luck, Harry Wilson System Developer Orange County Data Center "Hey! You! Remedy Guy!" (How my Account Manager called to me my first year.) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer Sent: Tuesday, October 31, 2006 11:38 To: [email protected] Subject: Re: BMC Support(less) Been trying to upgrade an arsystem.lic file on the support site for a couple days. When I attach the license file, I receive the following highly informative and useful error message: Filter/escalation 'set field' process returned an error. [ARERR 38] ;-/ Jennifer Meyer Remedy Support Engineer Strategic Technologies 919-379-8498 [EMAIL PROTECTED] -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Crosby Sent: Tuesday, October 31, 2006 1:14 PM To: [email protected] Subject: BMC Support(less) ** Wonderful, Opened a few tickets with BMC support and getting very canned/scripted responses back that provide little-no-help. I'm so glad support has been offshored...:/ Anyone else seeing this or is just my bitter self? Richard __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
