Re: BMC Support(less)

[Sanford, Claire]

** You are not alone...   Granted we switched from Express to Basic... but the support staff shouldn't be any less smart... should they?   Gotta love management... we switched because I didn't ask for much support.... Now I'm in the middle of an upgrade, need more support and it isn't as good or as fast as it used to be.   ((with the exception of the few really special people that have helped from Remedy Support))   Claire From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Richard Crosby Sent: Tuesday, October 31, 2006 12:14 PM To: arslist@ARSLIST.ORG Subject: BMC Support(less) ** Wonderful,   Opened a few tickets with BMC support and getting very canned/scripted responses back that provide little-no-help. I’m so glad support has been offshored…:/   Anyone else seeing this or is just my bitter self?   Richard __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___