We've replicated it for fixed, floating & read. We originally thought it
was the IP conflict checking mechanism, but after a while we replicated
it for Admin users as well.
The only real difference between the license types was that the floating
license timeout time is obviously variable, thus we could reduce the
amount of time a floating user had to wait down to the minimum one hour.
Fixed users always had to wait an hour (seemed to be a hardcoded timeout
in Mid Tier).
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, 2 November 2006 8:54 AM
To: [email protected]
Subject: Re: bowser issue with 7.0.0patch2
**
Would that behavior be different depending on the user's license
type?
Rick
On 11/1/06, Watson, Matthew (Melbourne) <[EMAIL PROTECTED]>
wrote:
**
No, it's not. It is a bug and BMC have logged it as
such, and it has been fixed in AR 7.0.1. We spent weeks looking at this
one with BMC.
Rick, James - if you read Rocky's email again, he is not
saying that the login page re-appearing is the issue, the actual bug is
that the user cannot login again no matter how much they try. Obviously
you try to educate the user base to logout, but if they simply close the
browser window it shouldn't mean they can't log back in until an Admin
releases their license (which can only be done once per day anyways).
BTW, the bug can also occur when users have open windows
and let their session time out, and then attempt to log back in later.
Matt
________________________________
From: Action Request System discussion
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