Hi, Rick:
I asked about something similar. Just curious, do all
of these customers have current support contracts? I imagine if they don't
then they wouldn't show up on the list, right?
I've been trying to find a way to view all of the
enhancement requests I've submitted under different support contracts (where at
least one's support has lapsed).
Thanks,
Michelle
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Tuesday, November 07, 2006 7:36 AM
To: [email protected]
Subject: Support site - something I actually like!
In the interest of fairness, given my criticism of the new and "improved"
BMC Support site, I thought I should mention when they do something right,
too.
As a consultant with many current and former customers, I like having the
ability to look at all of the tickets that I created, regardless of the customer
for whom I created them, all in one table. It's still certainly not how I
would build a support site, but I do like that one feature. I like the
ability to switch between "my" tickets and the current customer's tickets.
So would I ruin the praise if I mentioned, in a completely unrelated
way, that even a blind squirrel finds a nut occasionally? 8P
--
Rick Cook
Cook Enterprises
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--
Rick Cook
Cook Enterprises
