Re: Support site - something I actually like!

[Daniel Bloom]

** I had the same problem, and they were able to fix it.   Mind you it still gives me the same list of available products no matter which ID I use, which is most definitely wrong.   … Daniel   From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: November 7, 2006 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: Support site - something I actually like!   ** I don't think that expired or invalid IDs show up on the list.  Which is biting me in the butt right now, because my default ID is an expired one.  Support is working on it...still working on it...   Rick   On 11/7/06, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]> wrote: ** Hi, Rick:   I asked about something similar.  Just curious, do all of these customers have current support contracts?  I imagine if they don't then they wouldn't show up on the list, right?   I've been trying to find a way to view all of the enhancement requests I've submitted under different support contracts (where at least one's support has lapsed).   Thanks, Michelle   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook Sent: Tuesday, November 07, 2006 7:36 AM To: arslist@ARSLIST.ORG Subject: Support site - something I actually like!   ** In the interest of fairness, given my criticism of the new and "improved" BMC Support site, I thought I should mention when they do something right, too.   As a consultant with many current and former customers, I like having the ability to look at all of the tickets that I created, regardless of the customer for whom I created them, all in one table.  It's still certainly not how I would build a support site, but I do like that one feature.  I like the ability to switch between "my" tickets and the current customer's tickets.   So would I ruin the praise if I mentioned, in a completely unrelated way, that even a blind squirrel finds a nut occasionally?  8P -- Rick Cook Cook Enterprises __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___