Yes it can be used and a character Field with ID 112 is what you need to create on the form to be able to enable it and off course remove public permissions over field ID 1 and have groups that are meant to see the ticket permitted to Field ID 1..
Field 112 must contain the names of all the groups that are allowed to see the ticket too..
You would need to create a bunch of filters that would manupulate the value on Field 112..
Cheers
Joe D'Souza
Remedy Developer / Consultant,
Shyle Networks,
New Jersey.
----- Original Message ----
From: Tarun Kumar SHARMA <[EMAIL PROTECTED]>
To: [email protected]
Sent: Wednesday, November 8, 2006 4:37:29 AM
Subject: Need Row level access on Helpdesk Form by Remedy
From: Tarun Kumar SHARMA <[EMAIL PROTECTED]>
To: [email protected]
Sent: Wednesday, November 8, 2006 4:37:29 AM
Subject: Need Row level access on Helpdesk Form by Remedy
Hello,
Remedy normally provides search for all records on a form. It restricts search only when user is not having read license without APP-Support group configured in user's profile.
Our need is to show the helpdesk records only to it's requester and to the all valid group's members of that ticket. So we need some row level type access on helpdesk form. Can we use row-level access on helpdesk by using Remedy ? If anybody knows then please share your valuable points.
Regards,
Tarun
[EMAIL PROTECTED]
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Remedy normally provides search for all records on a form. It restricts search only when user is not having read license without APP-Support group configured in user's profile.
Our need is to show the helpdesk records only to it's requester and to the all valid group's members of that ticket. So we need some row level type access on helpdesk form. Can we use row-level access on helpdesk by using Remedy ? If anybody knows then please share your valuable points.
Regards,
Tarun
[EMAIL PROTECTED]
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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