Hi Natarajan:
Sure, you can do that - but from a useability standpoint, why would you?
Then you have multiple variations of the same company, which in turn, takes
away consistency (and would skew any potential reporting you may want to
perform).
From: "Natarajan, Magesh" <[EMAIL PROTECTED]>
Reply-To: [email protected]
To: [email protected]
Subject: Re: OT:Interesting ITSM7 Observations OR Why would they do that?
Date: Wed, 8 Nov 2006 16:50:34 -0600
The Product Name/Manufacturer combination needs to be unique. You can
have the same product name for 2 different manufactures though.
For example, below are 2 valid entries
T1 = Hardware
T2 = Server
T3 = Windows
Product = Proliant
Mfg = Dell Computer Corp.
Ex: Computer System Class
T1 = Hardware
T2 = Personal Computer
T3 = Desktop
Product = Proliant
Mfg = Dell Computer Corporation
Regards,
Magesh
Magesh Natarajan
>>> -----Original Message-----
>>> From: Action Request System discussion list(ARSList)
>>> [mailto:[EMAIL PROTECTED] On Behalf Of Mike Parker
>>> Sent: Wednesday, November 08, 2006 11:18 AM
>>> To: [email protected]
>>> Subject: Re: OT:Interesting ITSM7 Observations OR Why would they do
that?
>>>
>>> Hi Scott:
>>>
>>> Other little things that I've seen....
>>>
>>> Add a T1, T2, T3, Product & Mfg to a Class.
>>>
>>> Ex: Computer System Class
>>> T1 = Hardware
>>> T2 = Server
>>> T3 = Windows
>>> Product = Proliant
>>> Mfg = Dell Computer Corp.
>>>
>>> Create a new Product Categorization with a different T1, T2, T3, but
the
>>> same Product & Mfg.
>>>
>>> Ex: Computer System Class
>>> T1 = Hardware
>>> T2 = Personal Computer
>>> T3 = Desktop
>>> Product = Proliant
>>> Mfg = Dell Computer Corp.
>>>
>>> The note says it was created successfully, but then its
automatically
>>> deleted (and doesnt tell you that it was deleted).
>>>
>>> Also, apparently you cannot have the same product across multiple
classes -
>>> it throws up an error saying that the Product already exists.
>>>
>>> >From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
>>> >Reply-To: [email protected]
>>> >To: [email protected]
>>> >Subject: OT:Interesting ITSM7 Observations OR Why would they do
that?
>>> >Date: Wed, 8 Nov 2006 11:43:33 -0500
>>> >
>>> >Some observations I have made as I traverse the minefield known as
ITSM
>>> >7.0:
>>> >
>>> >1. Although BMC has gone to great pains to remove the terms
Category, Type
>>> >and Item throughout forms and workflow in ITSM 7, the Product
>>> >Categorization fields on the Asset forms still have database names
of
>>> >Category, Type and Item (their labels are Tier 1, Tier 2, and Tier
3.) In
>>> >addition, the field labeled Product has a database name of Model,
even
>>> >though there is also a field labeled Model/Version (its database
name is
>>> >Version Number) just below the Product field.
>>> >
>>> >2. On the CTM:PeopleTemplate form there is a field labeled License
Type.
>>> >Its database name is viaTIL License Type.
>>> >
>>> >I would chalk this up to "Useless BMC/Remedy Trivia", but the fact
is, we
>>> >all know that when it comes to reporting, Observation #1 is going
to cause
>>> >some problems. Example #2 really is useless trivia.
>>> >
>>> >Scott Parrish
>>> >IT Prophets
>>> >
>>> >
>>>
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