Ladies & Gentlemen Please let me know how I can add a link in my email notification through which a user can open the case details or the respective details..... Please note that it should not be a Shortcut through which a native client is invoked ..but a link to open the web view ( independent of the Native client too ) and making use of the Midtier in place.... ARS 6.3 Midtier 7.0 OS : AIX either ways : By using Text template or HTML ones Thanks & Regards Himanshu Kohli Tel: 202-623-8594
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