Chris - I know this doesn't answer your question about a good 2.0->2.0.1 upgrade, but...
I tried upgrading from ARS 7.0p2 to 7.0.1 with plans to upgrade CMDB with a full ITSM7 implementation identical to yours. There were SO MANY problems I trashed the server (dev, thank goodness) and rebuilt it from scratch with 7.0.1 and 2.0.1. Watch out for the Mid-Tier upgrade to 7.0.1 with an existing Tomcat configuration. The installer modifies the server.xml and adds a duplicate URIEncoding="UTF-8" to the AJP connector setting which will prevent Tomcat from starting and the installer from returning control/finishing. With the installer still running, remove the extra mess, bounce Tomcat and the installer finishes cleanly. -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 strauss <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 11/09/2006 05:23 PM Please respond to [email protected] To [email protected] cc Subject Re: ITSM 7.0.01 and CMDB 2.0.01 Released Follow-up post - logging in with a domain admin account (which used to crash the installer before it even got started in 2.0) cures the start/stop hang-ups, but the installer still blows up on the same error when installing in either a remote or local console session. I have a ticket in on this, although my last ticket (on Tomcat) took so long to answer - a week - that I no longer had the software installed with which to test their suggested fix. Has anyone else gotten 2.0.1 to upgrade 2.0 in an ITSM 7 patch 2 installed environment (details in first message below)? Chris Strauss -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Thursday, November 09, 2006 3:46 PM To: [email protected] Subject: Re: ITSM 7.0.01 and CMDB 2.0.01 Released Looks like they should have done some more testing on the CMDB 2.0.1 installer - it has "issues." When I run the installer on an existing ARS 7.0.01 /CMDB 2.0 /ITSM 7.0 IM/PM/CM all patch 002 RKM 7.0 integrated server (Win2K3 Ent x64 with SQL Server 2005 on separate machine) while logged in locally instead of to the domain (the CMDB installers have never worked when logged in to the AD Domain instead of locally) I observed the following: The CMDB 2.0.1 installer hangs while trying to stop the Remedy service which is running under a domain account that has local permissions, NOT a local account. The CMDB 2.0 installer was able to do this during the original install, although it complained about the delay. If I open two remote sessions, and manually stop/start the Remedy service from one when the installer announces that it is trying to stop the service in the other session, the installer continues and copies files, but dies horribly leaving a blank console screen behind. The error message was, verbatim: "The was a problem during upgrade to BMC Atrium CMDB 2.0.1 patch 000 stage 1 using wf-RIK.xml" The installer log shows: 15:15:17: Rik action: loadapp application definition file: D:\Program Files (x86)\AR System Applications\REMEDY6\BMC Atrium CMDB\workflow\upgrade\201patch000\wf-RIK.xml 15:18:10: LOAD WORKFLOW: dataimport error Return: 1055 15:18:10: <<<--- RIKLoadApp 15:19:26: The was a problem during upgrade to BMC Atrium CMDB 2.0.1 patch 000 stage 1 using wf-RIK.xml The arerror log shows this but it is earlier: Thu Nov 09 15:11:04 2006 CMDB Dispatcher : Missing data in the SQL database ( (H8)) ARERR - 556 Your mileage may vary, but be forewarned... Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
