Re: Releasing MidTier User Floating Licenses on Exit

[Bruce Scott]

Title: RE: Releasing MidTier User Floating Licenses on Exit

** James,   That’s what I thought as well.  I will be using this in my argument to push the upgrade to an earlier time period.   Thanks, Bruce From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Tuesday, November 14, 2006 1:37 PM To: arslist@ARSLIST.ORG Subject: Re: Releasing MidTier User Floating Licenses on Exit   Bruce: The only method that I know of to release licenses through the web for 5.1.2 is to be on top of the situation and to release the unused license through the admin tool. However, you can upgrade just the web server portion to 6.3 and have it work with your 5.1.2 server if you are on the appropriate patch level.  I would HIGHLY suggest this as the server will be the one enforcing license requirements and not the Mid-Tier server.  Also, as an added benefit you will be free of the Java client applet on your user systems and performance appears to be better (no more launching applications...) James McKenzie L-3 GSI -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Bruce Scott Sent: Tuesday, November 14, 2006 1:08 PM To: arslist@ARSLIST.ORG Subject: Releasing MidTier User Floating Licenses on Exit I've looked through the archives and noted a couple of good pieces of information, however there doesn't seem to have been any resolution to the question on how to release licenses used by midtier users when they leave the application before the minimum timeout. I am currently in an environment using AR Server 5.1.2 p 1319 and MidTier 5 .1.2 patch 1313 and we are running into issues with users opening a webview from a notification link, making their update, then closing the link, but the license will not release.  Even when the same user then logs in via the WUT, and then closes out properly (or even by an complete webview with a logout button), the license stays in Write status for the remainder of the hour we have set. From previous articles, I have seen that while the process PERFORM-ACTION- EXIT-APP seems to release the license when using the WUT, it does not from the web, and the process _javascript_: window.> (); may only work in 6.3 (or it may not work at all, the message wasn't too clear to me). We are about 2-3 months away from being able to upgrade, and in the interim we are trying to determine if we can push off the need to purchase additional Floating licenses through workflow (as it would only seem logical to do). Any suggestions would be greatly appreciated. Thanks, Bruce Scott Application Developer-Remedy Store Support Group, PetSmart, Inc. o:  623.587.2340 e:  [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" The information contained in this electronic mail message, including attachments, if any, is PetSmart confidential information.  It is intended only for the use of the person(s) named above.  If the reader of this message is not the intended recipient, or has received this message in error, you are hereby notified that any review, dissemination, distribution or copying of this communication is strictly prohibited.  If you are not the intended recipient or have received this message in error, please notify the sender via e-mail and promptly delete the original message. __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___