I set up an Active Link to fire after submit, and pushed data to all of the required fields in the help desk form. The only place I'm really running into trouble is assigning the help desk ticket. I have the termination form configured to set the "Assigned To" field to the user name of the submitter. I'm trying to push that data to the same field on the help desk form, but I am getting an error that says "This case can not be assigned to "username" because "username" does not exist in the Assignment form. Please check the name of the person." I know the user name exists in the Assignment form because I can go out to the Assignment form and find it.
Am I missing a relation between the Assignment form and the termination form I developed? Thanks! Lisa On Nov 13, 1:30 pm, Rick Cook <[EMAIL PROTECTED]> wrote: > Hi, Lisa, welcome to ARS, and to the list. > > An Active Link Push Fields action, firing on After Submit, should do the > trick. The tricky part is whether you need the two records related to one > another. If so, you'll need to ensure that you don't create a HD ticket > before there's an Entry ID on the current record to send. > > If you don't need them related, just play with the Push Fields from a > Filter. You'll figure it out. Just make sure you push data of some > acceptable kind into all of your required fields, and that any process > workflow isn't tripped over in the process. > > Rick Cook > > On 11/13/06, Lisa <[EMAIL PROTECTED]> wrote: > > > > > > > Hi All! > > > I am new to the Remedy development/administration field. I am a help > > desk analyst and saw some opportunities to use Remedy for some of our > > day to day paperwork, so I started developing custom apps. It's been > > an on-my-own, trial and error process, so there is still SO much I > > don't know. Please forgive me for not catching on immediately, I am > > still really new to this. > > > I created a new application for employee terminations. It has a custom > > form that a help desk analyst will fill out and submit. That data is > > stored for audits, and an Exchange DL is sent an email notifying the > > members an employee's accounts have been terminated. All that works, I > > just have one more piece I would like to fix. I want that form, on > > submit, to automatically open a helpdesk ticket, assign it to the > > submitter, and then resolve it. > > > Any ideas on how to go about this? > > > Thanks, > > Lisa > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where > > the Answers > > Are"_______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgARSlist:"Where the > Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
