Also, with ITSM, there are two mechanism that store group membership information. SHR:Assignment and the Group List field on the User form. You can try to add a user to a group in the User form directly. I'm pretty sure the menus that drive the group members drop-downs are driven by the SHR:Assignment records. Not sure if the workflow that enforces reassignment restrictions is driven by this data (SHR:Assignment) or the group membership stored in the user form.
Axton Grams On 11/22/06, Axton <[EMAIL PROTECTED]> wrote:
If you are using ITSM, the APP-Management group allows people to reassign tickets between groups. Axton Grams On 11/22/06, Heynewgirl < [EMAIL PROTECTED]> wrote: > > Hi Listers, > > Weird question for all of you. I have a user who wants to be added to > a group but does not want to show up in the group drop down list. I > did this for another person and all I did was add their name in the > Configure People in Groups within the Remedy Application Configuration. > I have added others to groups and they show up. What on earth did I > do to enable this user to not be seen in the drop down. We are > actually doing this because these 2 groups want to assign and reassign > tickets back and forth to each other. Currently no one can assign > tickets to others outside their group. The standard Remedy setup. > But....the group leader wants to be able to send tickets back and forth > with this other group without having to ask the help desk to reassign. > We do not have queue managers. So I figured, just put everyone in each > others groups but make them invisible in each others group drop down. > I did this for the one person and I cant figure it out how to do it > again. Or even this is a good idea. I dont want to create an entire > new group and we dont want this other group to have access to the rest > of our tickets. > > Katherine > Remedy System Administrator > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" >
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