Hi, What you can do is give the user the access to Remedy Management entry point. Then that person will be able to reassign tickets across groups. That you can do by going into the user form and adding that particular user to App : Management group. This should work.
Please note that i am giving this suggestion with the assumption that you are taking abt the Rememdy helpdesk application. Give it a try. Regards, Rakshit On 11/23/06, Heynewgirl <[EMAIL PROTECTED]> wrote:
Hi Listers, Weird question for all of you. I have a user who wants to be added to a group but does not want to show up in the group drop down list. I did this for another person and all I did was add their name in the Configure People in Groups within the Remedy Application Configuration. I have added others to groups and they show up. What on earth did I do to enable this user to not be seen in the drop down. We are actually doing this because these 2 groups want to assign and reassign tickets back and forth to each other. Currently no one can assign tickets to others outside their group. The standard Remedy setup. But....the group leader wants to be able to send tickets back and forth with this other group without having to ask the help desk to reassign. We do not have queue managers. So I figured, just put everyone in each others groups but make them invisible in each others group drop down. I did this for the one person and I cant figure it out how to do it again. Or even this is a good idea. I dont want to create an entire new group and we dont want this other group to have access to the rest of our tickets. Katherine Remedy System Administrator _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
-- Take a break... Have a kitkat... _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
