Jason, I think you could turn on Server Statistics and give your users enough access to the form/data to check the following fields:
'Number of Current Users' 'Fixed Write Lic Connections' 'Floating Write Lic Connections' 'Read Only Lic Connections' 'Floating Write Token Denied' Then you have to make a few decisions. 1) Since Floating tokens are only taken "when the user needs them" it is possible to have more users connected than you have floating license, but not have all floating license in use at that instant. 2) The above might be true the second the user logins in and you do the checks, but it might not be true even one second later. 3) Server Statistics are an "interval" thing and the counts could be minutes old. (And thus could be misleading to a user.) However the best you really can do is an advisory indicating that there are "N" floating tokens that might be available at this time. Or...( This would likely be much more work. ) You could opt to turn on the User Log file and write a process to watch that file. That should allow your process to know with 100% accuracy how many floating tokens are in use at the moment. Then your workflow could ask your process for the count of currently available license. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 11/27/06, Niu, Jason <[EMAIL PROTECTED]> wrote:
** Roger, I know that. But still want to check if there is available floating license on login. We should change the message to "There is no available remedy floating license right now, you won't be able to modify a ticket but you can create new ticket." Right now the remedy error message says, you don't have permission to the field, that field..That's confusing. Guess we want to let people know before they try to modify a ticket. Thanks, Jason Niu Sr. Remedy System Engineer Remedy System & Operation GETS - Enterprise Systems Management Email: [EMAIL PROTECTED] 135 W 50th Street, NYC,NY,10020 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Monday, November 27, 2006 12:49 PM To: [email protected] Subject: Re: [ARSLIST] no floating license available alert message? ** When you are logging in the system does not look for a write license and only on save is one required. If the user was entering a new ticket it still would not require a write license. -----Original Message----- From: [EMAIL PROTECTED] To: [email protected] Sent: Mon, 27 Nov 2006 11:45 AM Subject: no floating license available alert message? ** Hello Listers, Is it possible to display the following alert message when an user is logging in? "There is no available remedy floating license right now, please try again later." Has anyone done anything similar? TIA, Jason Niu Sr. Remedy System Engineer Remedy System & Operation GETS - Enterprise Systems Management Email: [EMAIL PROTECTED] 135 W 50th Street, NYC,NY,10020 ----------------------------------------- The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. Please note that we do not accept account orders and/or instructions by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. If you, as the intended recipient of this message, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please "reply" to the sender indicating your wishes. In the U.S.: 1345 Avenue of the Americas, New York, NY 10105. __20060125_______________________This posting was submitted with HTML in it___ ________________________________ Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125_______________________This posting was submitted with HTML in it___ ----------------------------------------- The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. Please note that we do not accept account orders and/or instructions by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. If you, as the intended recipient of this message, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please "reply" to the sender indicating your wishes. In the U.S.: 1345 Avenue of the Americas, New York, NY 10105. __20060125_______________________This posting was submitted with HTML in it___
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