Tarun, I just tested this out on my dev box by creating a ticket in Support as a Help Desk person would and I did not get any errors, the file name I attached was logon~1.bat. We are running HD 6.X and ARS 6.3 on SQL 2000 SP4
Is this how you're getting an error if so. I'll take a look at the workflow we have in place and send you some info soon. Dan Caissie Remedy Administrator / Developer United Natural Foods, Inc -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tarun Kumar SHARMA Sent: Wednesday, November 29, 2006 12:21 AM To: [email protected] Subject: Attachment Name is creating Problem... Hello, We are facing very serious problem regarding adding attachments with helpdesk ticket. Some attachment files create problems while saving tickets because of attachment name. If any file name having any special character, space, numeric value then such type of attachments give error while saving ticket: "Cannot open Catalog;Messgae number= 106 ARERR(106)" . As we replace these characters with alphabets, it works fine. Attachments are used by our large community of users and very frequently. Sometime user is not able to contact us regarding this problems. Every time, we can not suggest this workaround to our users. So this problem is becoming very critical for us. Could you please suggest any permanent solution for this problem, if you have. We are using HD 6.x,ARS 6.3. Thanks & Regards, Tarun ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
