Stephen, Thanks for the reply.
Good idea for the future. We used the Organisation field to hold the filter name and could update this by sql if necessary. The aim was not to go to every filter and change it manually. However, your technique and ours don't work for alerts as only two parameter, notify text and priority, are passed to the alert events form. Thanks again. Peter -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen Sent: 01 December 2006 18:49 To: [email protected] Subject: Re: Identify which filter created a notification Peter, I use codes that appear in the lower right corner of the html email in a small font. You could also make the codes (or names of filters) in hidden text. The text would be visible when you open the email in a text editor. For HPD:HelpDesk notifications, I use H01 - H##, for CHG:Change I use C01 - C##, etc. In each filter that sends an email I added this code. It was tedious to do but I am glad I did it. Every email in the system now links back to a filter or active link. On a related note, it would be great if BMC added a few keywords that correspond to the names of filters, active links, escalations, etc. For example $FILTERNAME$, $ACTLINKNAME$, $ESCNAME$. Or simply $ARSOBJECT$ that works in all action objects. This would make troubleshooting and auditing much easier. Stephen -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Peter Romain Sent: Friday, December 01, 2006 12:14 PM To: [email protected] Subject: Identify which filter created a notification Hi All, Has anyone ever found a way to dynamically identify which filter caused a particular email or alert? The scenario is that when a mail or alert record is generated no mail or alert is sent unless the filter creating the notification is in a list of allowed filters (maintained by users). The solution so far is to embed the filter id into the notification text but this is clunky and not server independent (filter name takes too many characters out of the 255 limit for an alert). I won't bore you with any more background other than that simply disabling the filters is not considered an option! Cheers Peter ARS6.3 Patch 18 Oracle ITSM 6 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
