Peter, It actually sounds, to me, like your trying to make a decision after the "horse is out of the barn". (or so to speak)
You obviously have access to some data somewhere that maps users to messages. (or maybe just users to "not messages") Why not assign unique identifiers to the messages and before that message is to be sent verify that it should be sent. Overall I think it would likely take less workflow than trying to delete or "not send" a notification after the notification action happened. ( With the Alert Tool, I am not sure that you can "delete" the alert, and not have the user notified, after the notification action happens.) If your trying to add a feature... it will take a certain amount of effort. (Sorry, but there are not free lunches when it comes to new ideas.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 12/3/06, Peter Romain <[EMAIL PROTECTED]> wrote:
Stephen, Thanks for the reply. Good idea for the future. We used the Organisation field to hold the filter name and could update this by sql if necessary. The aim was not to go to every filter and change it manually. However, your technique and ours don't work for alerts as only two parameter, notify text and priority, are passed to the alert events form. Thanks again. Peter
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Peter Romain Sent: Friday, December 01, 2006 12:14 PM To: [email protected] Subject: Identify which filter created a notification Hi All, Has anyone ever found a way to dynamically identify which filter caused a particular email or alert? The scenario is that when a mail or alert record is generated no mail or alert is sent unless the filter creating the notification is in a list of allowed filters (maintained by users). The solution so far is to embed the filter id into the notification text but this is clunky and not server independent (filter name takes too many characters out of the 255 limit for an alert). I won't bore you with any more background other than that simply disabling the filters is not considered an option! Cheers Peter ARS6.3 Patch 18 Oracle ITSM 6
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