There is a big bug in ARS 6.0.1 archiving.
As soon as you enable archiving on a form and the archive form is generated
by ARS, all the default values on all fields of the original form are
blanked out permanently !!!
I think it was fixed in Patch 1491...
Regards,
Murtuza.
From: Richard Crosby <[EMAIL PROTECTED]>
Reply-To: [email protected]
To: [email protected]
Subject: Re: Archiving Data in Remedy
Date: Fri, 1 Dec 2006 08:07:53 -0800
To me, the biggest pitfall is that there is only one thread for
escalations. This is problematic if you use escalations for other
processes (such as notifications, record clean-up/deletion, etc) that
fight for an open escalation thread. In this case, proper table
indexing, archiving/record deletion time staggering and database
performance tweaks will all help alleviate some pain.
Thank you,
Richard Crosby
Starbucks Coffee Company | Information Technology
| [EMAIL PROTECTED] | (206) 318-4614
One day your ship will come in, but you'll be at the airport.
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