During the past 2 weeks we've upgraded our Development AR Server from version 5 to version 7.0.1.
In the process of doing this upgrade we found out that we had to actually install AR Server 7.0.0 Patch 2 first so that the database gets updated properly. Once we got that straightened out I went and started to update my licenses. Now we get to FTS, which we have been using in Version 5 and paying for all along. Because the key name is changed I created a ticket online to purge the old license and get a new license. Never got an email after more then 3 hours. Call up support and after 20 minutes I'm told that my support rep has to approve this? I got the manager on the phone for that group and he's telling me that this is how it works for this. I tried to explain to him that if I was doing this on a production machine on a weekend that I can't wait for a sales rep to approve such a thing. Seems kinda ridiculous that I would need approval to upgrade a key that I have been paying support for, for the whole time we've had our system running. Has anyone encountered this with FTS or any other Apps ? What has been the experiences with this ? Does anyone think that this is a reasonable thing ? Thanks J. Frank Cortes -- J. Frank Cortes Technology & Planning Yale University 175 Whitney Ave, Room 113, New Haven, CT 06519 Phone (203) 432-0602 Fax (203) 432-6243 mail to : [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
